Frequently Asked Questions
View frequently asked questions for Louisville Muhammad Ali International Airport (SDF) about the convenient parking options within walking distance from the terminal.
General Parking Questions
When you arrive to the airport, follow the signs to your parking facility of choice. Once you arrive to the gating equipment, pull a ticket from the device (or scan your voucher if prepaid for parking). Make sure to retain that ticket as it is used to calculate your fee when exiting the parking facility. Park your vehicle in any open space, making sure to lock it and remove any valuables from sight. Also, be sure to note the level and row number that you parked on. When you return from your trip, drive to the exit plaza to pay before exiting the facility.
For a full list of rates, please refer to the parking rate table on the homepage. Also, feel free to use our parking calculator to provide an estimated total for your entire stay.
The calculator is for planning purposes only. The actual amount you pay may vary depending on actual time you enter or exit.
6% KY sales tax will be added to the fee upon exit.
Select Parking Date and Time
The parking facilities are open 24/7. An attendant is scheduled 24 hours per day at the Main Exit Plaza.
At the Main Exit Plaza we accept cash and all major credit cards, as well as Apple and Google Pay. The Premier Lot and Express Shuttle Lot are automated facilities and can only accept credit cards, and Apple and Google Pay payment methods.
Before you leave home, please check the location of the parking facilities on our site map. To the Long Term Surface Lot and Garage. Stay in the left lane when arriving to the airport and follow the sign to “Parking”, stay in the left lane to enter the Surface Lot and stay in the right lane to enter the Garage. To the Premier and Express Shuttle Lots. Follow the signs to the Upper Level and Self-serve parking. Drive past the terminal building and stay in the right lane then follow the signs to the Premier and Express Lots.
Yes, two charging stations are available located on the 3rd level of the parking garage, at the end of row N. The service is on a first-come, first-served basis and may not be available when you arrive to the airport. The service is free of charge.
Call our customer service line at (502) 363-3490 and a representative will assist you. These services are free of charge.
Currently shuttle service from the Long Term Surface Lot is suspended and the Express Shuttle Lot is temporally closed. However, should you need assistance to or from the Terminal, from the Long Term Surface Lot, please call our customer service number at (502) 363-3490 and a representative will provide you assistance to the Terminal using our customer service golf cart.
Yes, accessible parking spaces are located in each lot and each level of the parking garage. Accessible spaces are clearly identified and available on a first-come, first-served basis.
Discounted accessible parking is provided in the Parking Garage only. The rate is discounted to the Surface Lot Rate of $10.00 per day from the posted garage rate of $16.00. In order to receive the discount, you must proceed to the cashier lane upon exiting and present your ticket along with a valid person with disability parking placard. The discount only applies to the all day rate and does not apply for stays less than the 24 hour max.
At this time there is only a discounted rate available for valid person with disability placards and license plates.
If you plan to leave your car parked for 30 or more days, please contact our customer service number at (502) 363-3490 and provide us the description of the vehicle, license plate, contact information and location of where the car is parked. Vehicles left more than 30 days are subject to tow if the beforehand information is not provided in advance. A certified letter will be sent to the registered owner providing a 14-day notice before the vehicle is removed.
Unfortunately, due to space restrictions, we cannot accommodate any vehicle that will take more than one parking space. Over-sized vehicles that take up more than one space will be charged the applicable fee for each space used.
Yes, motorcycle parking is allowed. Use a regular space and the posted fees apply.
Proceed to the cashier lane. The cashier will ask for your driver’s license and record your license plate. The license plate will be looked up in our system for the date of entry and fee calculated accordingly.
Vehicles cannot be removed from the parking facility until the full fee is paid. An ATM is located on the second level of the terminal next to Fifth Third bank.
No. Parking is not allowed on the terminal drive while checking-in with the airline. Park your vehicle first then proceed to the airlines counter to check-in.
You may park in any of the facilities available. Then proceed to the rental car counters located on the lower level of the terminal. Applicable fees would apply.
Call our Customer Service number at (502) 363-3490 and a representative will assist you. Or email us at LRAAcustomerservice@spplus.com and include a copy of your receipt and a representative will respond back to you.
Prepaid Reservations Questions
First check your Spam or Junk folder to make sure the email did not go to Spam. If it is not in your Spam folder contact SP+ at (502) 363-3490 and we can resend the email.
First confirm that you are entering the correct facility for which the reservation was booked for. A site map of the airport is included on the confirmation email that you received denoting where each facility is located. If your voucher is on your phone, make sure the QR code is zoomed in as large as possible and your phone brightness is at its highest level. If the above measures did not work, press the assistance button and a representative will assist you. As a last resort, take a ticket from the entrance device. When you return from your trip, go to the cashier lane and have available, your booking voucher and the ticket pulled from the device.
If your voucher is on your phone, make sure the QR code is zoomed in as large as possible and your phone brightness is at its highest level. If these measures do not work, press the assistance button and a representative will assist you.
You may modify or cancel your reservation by clicking on the “Manage Booking” icon on the confirmation email.
No, accessible parking spaces are a first-come, first-served basis.
No, please park in any available space in the designated parking area in which the reservation was made for.
Yes. In the event that the Surface Parking Lot, Premier Parking Lot or Express Shuttle Parking Lot is full when you arrive, please proceed to the Parking Garage for no additional cost. Pull a ticket from the entrance device and see the cashier when you return from your trip. Upon exiting, please have available the ticket and your booking voucher.
No. In the event levels 2 or 3 are full when you arrive, proceed to level 4. Signs will be posted at the entrance to each level directing you to the next level in the instance that a level is full.
Frequent Parker Program Questions
The SDF Rewards program is a fully automated Frequent Parker Program. You can park on-airport for your business and leisure trips and earn points for FREE parking
Any individual who parks at Louisville Muhammad Ali International Airport can join SDF Rewards. Membership is FREE. The more you park on-airport, the more points you will earn toward FREE parking.
No, membership is free, and we will send you an SDF Rewards Automated Pass free of charge. Members can also use their RiverLink E-ZPass Transponder, but you will still need an SDF Rewards account. PLEASE NOTE: Only the RiverLink E-ZPass Transponder (hard style case) is accepted for use in the SDF Rewards program.
You must enroll online by visiting www.SDFrewards.com. Please allow 5-7 business days to receive your SDF Rewards Automated Pass. It will be ready to use immediately upon receipt.
The SDF Rewards automated readers are compatible with the RiverLink E-ZPass Transponder (hard style case). When you sign-up for the SDF Rewards program, simply enter your transponder number in the SDF Rewards Automated Pass field. Please allow 1-2 business days for your RiverLink E-ZPass Transponder to be activated and ready for use. Your RiverLink E-ZPass account will NOT be charged. The debit/credit card you put on file when you sign-up for the SDF Rewards Program will be charged. PLEASE NOTE: Only ONE SDF Rewards Automated Pass or RiverLink E-ZPass Transponder can be used per vehicle, per visit. If you have a pass on your windshield from a program or service other than RiverLink, please call the SDF Rewards Administration office at 877-735-9280 (Monday – Friday, 8am-5pm EDT/EST), or send an email to: info@SDFrewards.com.
Visit www.SDFrewards.com and enter your username (your email address) and password.
Members can use their existing RiverLink E-ZPass Transponder (hard style case) or request an SDF Rewards Automated Pass. Simply use your SDF Rewards Automated Pass, or a RiverLink E-ZPass Transponder to enter and exit the on-airport parking locations (excluding Valet Parking). Your SDF Rewards Automated Pass, or RiverLink E-ZPass Transponder, will automatically record your time in and out, charge the credit/debit card on file and credit your account with SDF Rewards Frequent Parker Program points that can be redeemed for FREE parking. NOTE: All entry/exit lanes have an SDF Rewards Automated Pass reader. Do NOT pull a ticket. Your SDF Rewards Automated Pass, or RiverLink E-ZPass Transponder should be mounted inside your vehicle, in the center of your windshield, below the rearview mirror. If you have tint on your windshield, please make sure the pass is below the tint. For additional instructions on how to mount your pass, please refer to the “Automated Pass Installation Instructions” found at SDFrewards.com. The system will calculate your time in and out and the credit card on file will automatically be charged for the parking stay. Your SDF Rewards account will also be credited with points from your stay. Points will appear in your account within one day of your parking exit. Members are awarded one point per dollar spent for parking in any of the on-airport parking locations (excluding Valet Parking) at Louisville Muhammad Ali International Airport. When you are ready to redeem for FREE parking, simply login to your SDF Rewards account, access the Redemptions Tab and follow the instructions to redeem your points on your next visit to SDF. The chart below illustrates how many points are needed for one FREE day of parking in each parking location.
Valet is currently excluded.
|Location||Points Needed per Day|
|Express Shuttle Parking (temporarily closed)||80|
|Premier Parking East & West||120|
SDF Rewards members using their RiverLink E-ZPass Transponder or the SDF Rewards Automated Pass will automatically earn one point for every dollar spent in the on-airport parking locations (excluding Valet Parking). PLEASE ALLOW 1-2 BUSINESS DAYS FOR YOUR RIVERLINK E-ZPASS TRANSPONDER TO BE ACTIVATED AND READY FOR USE.
Yes, you may have as many credit or debit cards on file as you prefer. It is your responsibility to make sure that the proper credit or debit card on file is selected as your default to be charged at the time of exit.
10. Can my SDF Rewards Automated Pass be mailed to a different address than what I entered when I registered?
The address listed on Address Line 1 should be your credit card billing address. If the billing address is different from the location you wish your pass to be mailed to, please call the SDF Rewards Administration at 877-735-9280 (Monday – Friday, 8am-5pm EDT/EST), or send an email to: info@SDFrewards.com.
11. I have been parking at Louisville Muhammad Ali International Airport for a long time. Can I receive credit for those past stays?
Unfortunately, no. SDF Rewards is a new program. Points can only be accumulated from the day a member enrolls in the SDF Rewards program. Retroactive points will be not be given.
First, login to your SDF Rewards account and select the “Redemptions” tab. Then checkmark the box “Redeem Points on next visit”. You will then click the gray box that says, “Create Redemption”. The system will default by showing the date that you selected the redemption. The date and time will adjust after you exit the parking location. Note: The system will use the total available points in your account and adjust how many are used based on the location you park in. If you park for more days than you have points, the balance will be charged to your credit or debit card on file. You will receive points for the cash portion of his transaction. Upon arriving at the airport, simply enter and exit your preferred parking location, with your SDF Rewards Automated Pass, or RiverLink E-ZPass Transponder, to have the points credit applied to your account. Your credit card will not be charged for the day(s) you have redeemed for FREE parking. There are no certificates to present. The transaction will be handled through the automated system. Please Note: If you are already parked and you forgot to place the redemption, you can do so after you have entered the parking lot. However, the redemption must be placed prior to exiting the parking lot. If you return later than the date selected, the system will automatically charge the credit card on file for the difference. SDF Rewards points will not be earned on days when FREE parking redemptions are used. Points are only earned on days of paid parking. A FREE parking redemption does not reserve a space in any of the airport’s on-airport parking lots. If you arrive and your chosen parking location is full, you must park in an alternate on-airport parking location.
First, login to your SDF Rewards account and select “Redemptions”. Here you can view your redemption activity. To cancel a pending redemption, click the ‘Cancel Pending Redemptions’ checkbox, then, select the ‘Cancel Redemption’ button.
If you are unable to login to your account due to a forgotten username or password, please try the following:
- Username – Your username is the registered email address used when you set up your account. If you have forgotten your registered email address and need it sent to you, simply send an email to info@SDFrewards.com with your request and first and last name and a representative will email you with the email address on file.
- Password – Passwords are case sensitive. If you have forgotten your password, use the “Forgot Password” function on the login screen to have it emailed to you.
Yes. You will be responsible for any parking fees from the use of the SDF Rewards Automated Pass or RiverLink E-ZPass Transponder that is associated with your account. Only one SDF Rewards Automated Pass or RiverLink E-ZPass Transponder can be used at a time to enter and exit the parking location.
No, points are not transferrable.
17. How many SDF Rewards Automated Passes or RiverLink E-ZPass Transponders can I have in my account?
You may have up to four (4) passes on your account. PLEASE NOTE: Only one SDF Rewards Automated Pass or RiverLink E-ZPass Transponder can be used at a time to enter and exit the parking location.
No. Valet Parking is not part of the SDF Rewards Frequent Parker Program.
First, check to make sure the credit/debit card on file in your SDF Rewards account has not expired. Occasionally there may be an equipment malfunction. Please contact the SDF Rewards Administration Office at 877-735-9280 (Monday – Friday, 8am-5pm EDT/EST) or info@SDFrewards.com to ensure your account is updated with correct information and properly activated. To receive points for this parking stay, simply send in a copy of your parking receipt to the SDF Rewards Administration Office via fax to 440-542-1810 or email info@SDFrewards.com. Please be sure to include your full name and a short description of why you are seeking credit.
Email the administration office at info@SDFrewards.com or call 877-735-9280 (Monday – Friday, 8am-5pm EDT/EST) to deactivate your lost SDF Rewards Automated Pass and order a replacement. There is a $10.00 replacement fee. Members also have the option to have 100 points deducted from their account instead of incurring the $10.00 charge.
21. What if I forget my SDF Rewards Automated Pass or RiverLink E-ZPass Transponder when I come to the airport? Can I still earn points?
Yes. To receive points for a parking stay, simply send in a copy of your parking receipt to the SDF Rewards Administration Office via fax to 440-542-1810 or email info@SDFrewards.com. Please be sure to include your full name and a short description of why you are seeking credit.
To update your information, such as a credit/debit card, name, or address on file, please visit SDFrewards.com and login to your account. After your information has been updated, you will need to answer the math question on the bottom left corner and click “Save”. Your account information will be changed immediately in the system. Note: If you want to confirm that your information was successfully updated you can email the SDF Rewards Administration at: info@SDFrewards.com or call 877-735-9280 (Monday – Friday, 8am-5pm EDT/EST). It is a good idea to periodically check your account information to be sure it is correct. This will eliminate any issue when you enter and exit an on-airport parking facility.
If the email you entered on your SDF Rewards account is correct, all receipts will be emailed to you. You can also access any receipt by doing the following:
- Login to your online account, select “Visits”. This screen will show your activity.
- Select the “Receipt” link next to the exit you wish to access, and the receipt will be emailed to you.
- Check your email for your parking receipt.
Contact us at info@SDFrewards.com or call 877-735-9280 (Monday – Friday, 8am-5pm EDT/EST).